top of page
Grievance Redressal
Rastogi FinServe is committed to prompt, fair, and transparent resolution of all investor complaints and grievances. We adhere to the guidelines prescribed by SEBI and AMFI for handling investor complaints.
Grievance Redressal Officer (GRO)
Name: Mr. Samir Rastogi
Email: rastogifinserve@gmail.com
Phone: +91 9925011875
Office: 206, Shreyas, Opp Bus Stand, Navrangpura, Ahmedabad- 380009
Business Hours: Monday to Friday, 09:30 AM to 06:00 PM (IST) & SATURDAY, 10:00AM TO 04:00 PM, except public holidays.
How to Submit a Complaint
-
(a) Email to rastogifinserve@gmail.com with subject ‘Investor Complaint —[Your Name];
-
(b) In person at our registered office;
Complaint Resolution Process
Step | Action | Responsibility | Timeline |
|---|---|---|---|
1 | Complaint received and logged | GRO / Office team | Day 0 |
2 | Written acknowledgement sent to investor | GRO | Within 3 working days |
3 | Investigation and resolution | GRO + concerned partner | Within 7 working days |
4 | Response communicated to investor | GRO | Within 7 working days |
5 | If unresolved, escalation to senior partner | Designated Partner | Within 14 working days |
6 | Complaint closure and feedback | GRO | Upon resolution |
Complaint Resolution Process
Level | Contact | Mode |
|---|---|---|
Level 1 | Mr. Samir Kalpak Rastogi / rastogifinserve@gmail.com | +91 9925011875 | Email / Phone / In person |
Level 2 | SEBI SCORES | https://scores.sebi.gov.in/ | Online portal |
Level 3 | SMART ODR | https://smartodr.in | Online dispute resolution |
bottom of page